To book a shipment at Genesis, make sure your shipment is in the correct packaging and that all your paperwork is in order. You may need to print a shipping label, commercial invoice and air waybill.

Please note that duties and taxes will be charged to the recipient by default, unless the shipper marks the ‘Bill Shipper’ option on the air waybill at the time of shipping. Also note that if the recipient declines the shipment or refuses to pay, the shipper is ultimately liable for any duties and taxes assessed on the shipment.

The main documents you need for customs clearance are the commercial invoice and the air waybill. You may need additional documents depending on the origin, destination, commodity and value of the shipment, these include:

• Certificate of origin
• Export license
• Export declaration

Shipments are held to ensure customs regulations. This may be due to incomplete paperwork, or because the authorities may need more information to clear the goods. If your package is held at customs, Genesis will contact you for more information.

There is no update to my package, what should I do?

Packages in the Genesis system are scanned at various points between pickup and delivery. It is usual for a package to go more than 24 hours without a scan while in transit.  Your package may still be on the move and there are no new updates

Dangerous goods are substances and articles that when transported are a risk to health, safety, property, or the environment, and are prohibited for international transportation unless certain conditions are met. 

Freight shipping transit time is impacted by different factors including distance, shipping mode, route, and season. In very rough estimates: express can take as little as 1-3 days, air freight is typically 5-10 days, and sea shipping can range anywhere from 20-45 days or more

Without a doubt, air freight is the safest method of international transportation. If you need to ship delicate or expensive cargo, air freight is your safest option. Because air freight reaches its destination so quickly, there are not a lot of workers handling your cargo. When you ship by sea, however, there are many workers handling your cargo every step of the way, thus slowing down the process.